Privacy Policy

1. Introduction

This Privacy Policy explains how Delos Analytica AG ("Delos Analytica," "we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you use our AI-supported SaaS solution (the "Service"). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.

2. Data Collection

2.1. Personal Data

We may collect the following personal information from you:

• Contact Information: Email address, first name, last name, phone number, and physical address.
• Company Information: Company name and association.

2.2. User-Generated Data

• Analysis Data: Information entered by users for analysis purposes within the Service.

2.3. Automatically Collected Data

• Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your interactions with our Service.

3. Data Usage

We use the collected data for the following purposes:

3.1. Service Provision

• Account Management: To identify users, authorize access, and manage user accounts.
• Service Delivery: To provide and maintain our Service's functionality.

3.2. Security

• Protection Measures: To monitor for security breaches and protect against fraudulent or illegal activity.

3.3. Improvement

• Enhancements: To analyze usage patterns and improve the quality of analyses and user experience.
• Feedback Processing: To address user feedback and support requests.

3.4. Communication

• Transactional Messages: To send administrative information such as confirmations, invoices, technical notices, updates, and security alerts.
• Marketing Communications: To inform you about promotions, upcoming events, and news about products and services.

4. Data Sharing

We may share your information in the following situations:

4.1. Third-Party Service Providers

• Purpose: To facilitate the provision of our Service (e.g., hosting, data analytics, payment processing).
• Examples: Login services, Single Sign-On (SSO) providers like Microsoft or Google, cloud service providers like Google Cloud and Amazon Web Services.

4.2. Legal Obligations

• Compliance: When required by law, regulation, legal process, or governmental request.
• Protection: To protect the rights, property, and safety of Delos Analytica AG, our users, or others.

4.3. Business Transfers

• Transactions: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Data Storage and Security

5.1. Data Storage

• Location: Data is stored securely on cloud servers located in the United States, Europe, and Switzerland.
• Providers: We use reputable cloud providers, including Google Cloud and Amazon Web Services.

5.2. Security Measures

• Encryption: Data transmission is secured using SSL/TLS encryption protocols.
• Access Control: Access to personal data is restricted to authorized personnel.
• Regular Audits: We perform regular security assessments to mitigate risks.

6. International Data Transfers

• Cross-Border Transfer: Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction.
• Adequate Protection: We ensure that international data transfers comply with applicable data protection laws and that adequate safeguards are in place.

7. User Rights

7.1. Access and Modification

• Account Settings: You can access and update your personal information through your account settings.
• Contact Us: For additional assistance, contact us at silvan.kraehenbuehl@delosanalytica.com.

7.2. Deletion

• Account Deletion: You may request the deletion of your account and personal data by contacting our support team.
• Data Retention: We will retain your information as needed to comply with legal obligations, resolve disputes, and enforce our agreements.

7.3. Opt-Out of Marketing Communications

• Unsubscribe: You can opt-out of receiving marketing emails by following the unsubscribe instructions included in each email.

8. Cookies and Tracking Technologies

8.1. Use of Cookies

We use cookies and similar tracking technologies for the following purposes:

• Essential Functions: To enable core functionalities of the Service.
• Analytics: To understand how users interact with our Service and improve user experience.
• Advertising: To support our marketing efforts and provide relevant advertising.

8.2. Managing Cookies

• Cookie Preferences: You can manage your cookie preferences when visiting our website.
• Browser Settings: Most web browsers allow you to control cookies through their settings.

8.3. Third-Party Cookies

• Analytics Providers: We use third-party services like Google Analytics and Hotjar.
• Advertising Partners: We may partner with third-party advertisers such as Google Ads and Meta Ads.

9. Third-Party Services

• Integration: Our Service may integrate with third-party services like OpenAI.
• Data Handling: These services may collect information sent by your browser as part of a web page request, such as cookies or your IP address.
• Responsibility: We are not responsible for the privacy practices of third-party services.

10. Data Protection for EU Users (GDPR)

If you are located in the European Economic Area (EEA), the following provisions apply:

10.1. Legal Bases for Processing

We process your personal data based on:

• Contractual Necessity: To fulfill our contractual obligations to you.
• Legitimate Interests: For improving our Service and ensuring security.
• Consent: Where you have given consent for specific purposes.

10.2. Rights Under GDPR

• Access: Request access to your personal data.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data.
• Restriction: Request restriction of processing your data.
• Data Portability: Receive your personal data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

10.3. Data Protection Officer

• Contact: silvan.kraehenbuehl@delosanalytica.com

11. Data Protection for California Residents (CCPA)

If you are a California resident, the following provisions apply:

11.1. Your Rights

• Access: Request disclosure of the categories and specific pieces of personal information we have collected.
• Deletion: Request the deletion of your personal information.
• Non-Discrimination: You will not receive discriminatory treatment for exercising your rights.

11.2. Do Not Sell My Personal Information

• Opt-Out: We do not sell personal information. You are automatically opted out.

11.3. Submitting Requests

• Verification: We will verify your identity through your account credentials or via email confirmation.

12. Data Retention

• Retention Period: We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
• Anonymized Data: After the retention period, personal data is anonymized and used for statistical analysis and Service improvement.

13. Security Measures

• Technical Safeguards: We implement industry-standard security measures, including encryption, firewalls, and secure server infrastructure.
• Organizational Measures: Access to personal data is limited to authorized personnel who are required to keep the information confidential.
• Incident Response: In the event of a data breach, we will notify affected users and authorities as required by law.

14. Children's Privacy

• Not Intended for Minors: Our Service is not intended for individuals under the age of 16.
• No Collection of Minors' Data: We do not knowingly collect personal information from children under 16.

15. Changes to This Privacy Policy

• Updates: We may update this Privacy Policy from time to time.
• Notification: Significant changes will be notified via email or a prominent notice on our website at least 30 days before they take effect.
• Effective Date: The date at the top of this Privacy Policy indicates when it was last revised.

16. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Silvan Krähenbühl
CEO, Delos Analytica AG
Sennweidstrasse 43
6312 Steinhausen
Switzerland
‍
Email: silvan.kraehenbuehl@delosanalytica.com

17. Additional Rights

Depending on your jurisdiction, you may have additional rights under applicable laws. Please contact us to exercise any additional rights you may have.

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Effective Date: 01 October 2024